RCN Cable

I used to be an RCN customer in early 2000 and loved the service back then. It was cheap and good. It had all of the features, channels and options that Time Warner or Comcast did. Unfortunately, I had to switch to Comcast when I moved because it wasn't offered in my building.

It's been 6 years but I'm back to RCN. I had it installed on July 3rd, which is amazing because I thought they would be closed because of the holiday. They said they were installing on Saturday the 4th as well. Wow. The technician was great. Courteous, pleasant and knowledgeable. The install was fast and I was up and running in about an hour.

I'm saving about $80 per month from what I was paying Comcast and I get the same package: phone, internet and tv. I still have an HD tuner with DVR, my internet speed is 10 Mbps and phone is just because my cell phone gets crap reception in my building.

Overall, it's great. Good features at a good price. My only gripes are that RCN's DNS servers suck. I get a page not found for major sites like Google and Yahoo. I switched my router's DNS entry to OpenDNS and the connections are better. The cable box interface is hoakey. It almost seems like it was outsourced to a small developer that made it up as they went along. It's slow too. The menu seems to react a minute later after a button push. Maybe it's the same developer that did their website. The site is a joke for what I consider to be a major company. The javascript is poor at best, they don't know how to handle special characters in their drop down menus and it doesn't have error handling that works. Worse than those problems was Comcast's call center person trying to do a hard sell on me as I was trying to cancel. She was so obnoxious, basically telling me that I'm an idiot for leaving. She literally, "That's ok though because I know you'll come back." Not will I not go back, but I'm telling everyone to switch to RCN if they can!

I'm very happy I switched. Especially since I get the science channel now!